Mar 28, 2022
Something they don’t teach in business school is how to break up with a client. Every business owner eventually faces this challenge. They have a client that is no longer a good fit for many possible reasons. So how does one break up with a client? In this episode, Julie shares the process for how to break up with a client you want to maintain a relationship with, and how to do so for clients you never want to talk to again.
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Key Takeaways:
- It’s okay to break up with a client . . . as long as it’s done correctly.
- There are times when an existing client no longer matches you new business model then, there are times when a customer simply isn’t profitable.
- Maybe you no longer offer the product or service that the client was buying
- Communication is key when terminating the business relationship.
- Offer other options or referrals for the client. Give them somewhere else to go
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If you’d like to connect with Julie, she’s available on the Web and on most social media platforms like LinkedIn, Facebook, Twitter and Instagram.
Julie has spoken to countless organizations for 13+ years on topics including leadership, management, employee engagement and morale, workplace culture, small business ownership, and entrepreneurship. If you an engaging, relatable, and inspiring speaker for your next event, book Julie to speak to your group.
Production services for They Don’t Teach This in Business School are provided by Downtown Podcasting. To start a conversation on how you can have a podcast, simply send an email to info@downtownpodcasting.com.